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Terms of service

General Terms and Conditions

By using the Webshop and by entering the data required for the purchase, the User accepts and acknowledges that the provisions contained in these General Terms and Conditions are binding on him/her, thereby acknowledging and accepting the following:

These general terms and conditions apply to all goods available and purchasable on the 24teashop.com website (hereinafter referred to as "Webshop"). The technical information required for the use of the Webshop, which is not contained in the General Terms and Conditions (hereinafter "T&C"), is provided by other information available on the 24teashop.com website.

A contract concluded through the Webshop is not considered to be in writing, it is not filed by the Webshop, so it cannot be accessed or viewed afterwards.

The Webshop is not subject to the provisions of any code of conduct.

By using the Online Store and providing the necessary data for the purchase, the Customer accepts and acknowledges the provisions contained in these General Terms and Conditions as binding, and acknowledges and accepts the following:

1 Identification of contracting party

During the purchase through the Webshop, a contract is created between the Customer and TWENTY FOUR TEASHOP Kft.

Webshop operator:

TWENTY FOUR TEASHOP Kft.

Company registration number: 01-09-377966

Headquarters: 1036 BUDAPEST DEREGLYE UTCA 5/B

Email:  hello@24teashop.com

Phone: 003630-2727899

Tax number: 28972626-2-41

Bank account number: 12100011-18510683

Territorially competent professional chamber: Budapest Chamber of Commerce and Industry

2 Purchase process

You can shop in the Webshop in Hungarian and English.

You can find out about the detailed characteristics, price, and availability of the product or service you want to order by clicking on the name of the product or the image depicting the product. You can place the product in your virtual basket by clicking the "Add to cart" sign or the cart icon.

By clicking on the basket icon, the list of products placed in the basket so far can be displayed and reviewed, and finalization of the order can be initiated by clicking on the "Order" button.

The purchase can be made as a guest by entering the data required for delivery or by logging in for registered users. If the Buyer has entered all the data correctly, he has the option of choosing the payment method (payment by bank card or cash on delivery) and completing the purchase with payment.

3 Confirmation, creation of contract

After the Customer has sent his order, we will confirm the arrival of the offer in an automatic email within 48 hours at the latest, which automatic email confirms that the Webshop has received the sent order. The automatic email also contains the details of your order ("Order Details"). This Order Detail does not mean acceptance of the order, but merely informs that the order has been received by the Webshop.

The Webshop accepts the Buyer's offer via a separate acceptance email. The contract is concluded upon receipt of a separate email regarding the acceptance of the offer by the Webshop and not upon receipt of an email within 48 hours regarding the automatic confirmation of the order.

The Buyer is released from the obligation to make an offer if he does not receive a confirmation email from the Webshop regarding his order without delay (within 48 hours).

If the Buyer notices an error in the data in the confirmation email, he must report it to the Webshop within 1 day, in order to avoid the fulfillment of unwanted orders

The order is considered a contract concluded electronically, which is subject to Act V of 2013 on the Civil Code, Act CVIII of 2001 on certain issues of electronic commercial services and services related to the information society. are governed by the law. The contract falls under the scope of Government Decree 45/2014 (II.26.) on the detailed rules of contracts between the consumer and the business, and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.

4 Store contract text

The order data is stored by the Webshop. If the Buyer also wishes to receive it in printed form, he can print the order confirmation email, which contains all relevant information about the order. The Customer will receive this to the email address he provided after sending his order.

5 Right of Withdrawal

The provisions of this point apply exclusively to a natural person acting outside the scope of his profession, occupation or business, who buys, orders, receives, uses, makes use of goods, as well as the recipient of commercial communications and offers related to the goods (hereinafter "Consumer" ).

The consumer is entitled in the case of a contract for the sale of the product

  1. a) for the product,
  2. b) when buying and selling several products, if each product is delivered at a different time, to the last delivered product,
  3. c) in the case of a product consisting of several lots or pieces, the last supplied lot or piece,
  4. d) if the product must be supplied regularly within a specified period, the first service,

within fourteen (14) days from the date of acceptance by the Consumer or a third party indicated by him, other than the carrier (hereinafter collectively: "Withdrawal Period"), withdraw from the contract without giving reasons.

The consumer has the right to exercise his right of withdrawal in the period between the date of conclusion of the contract and the date of receipt of the product.

If the Consumer wishes to exercise his right of withdrawal, he must send a clear statement of his intention to withdraw (by mail or electronically) to the Operator of the Online Store during the Withdrawal Period using the contact details indicated in point 1 of these GTC. For this purpose, the Consumer can use the "Declaration of Withdrawal – sample" found in Annex 1 of these GTC.

The Consumer bears the burden of proving that he has exercised his right of withdrawal in accordance with the provisions set out in the relevant point of these GTC. If the Consumer does not send his cancellation statement within the specified deadline, in a manner that can be verified beyond any doubt, this is considered to be the case that the Consumer has not fulfilled the conditions necessary to exercise the right of cancellation, therefore his contract will not be terminated, and his contract will remain in force.

In case of cancellation in writing, it shall be considered valid if the Consumer sends his declaration to this effect to the Webshop during the Cancellation Period (up to the 14th calendar day).

When notifying by post, the Webshop takes into account the date of mailing, in the case of notification by email, the time of sending the email for the purpose of calculating the deadline.

The consumer exercises his right of cancellation within the deadline if he sends his cancellation statement to the Webshop before the end of the Cancellation Period (14 days).

In case of cancellation, the consumer is obliged to return the ordered product to the address indicated below without undue delay, but no later than within 14 days from the date of notification of cancellation. The deadline is considered to have been met if the Consumer sends the product before the 14-day deadline (posts it or hands it over to the courier he ordered).

If the Consumer orders more than one product or service, he may withdraw from the contract for any or all of the products or services.

The cost of returning the product to the Webshop address is borne by the Consumer. The Webshop cannot accept the package returned by cash on delivery. Apart from the cost of returning the product, the Consumer will not be charged any other costs in connection with the cancellation.

If the Consumer withdraws from the contract, immediately, but no later than within 14 days from the receipt of the Consumer's withdrawal statement, the Webshop will refund all the compensation provided by the Consumer, including the cost of transport (paid for delivery), except for the additional costs incurred as a result that the Consumer has chosen a different mode of transport than the cheapest standard mode of transport offered by the Webshop.

The Webshop has the right to withhold the refund until it has received the product back or the Consumer has provided credible proof that it has been returned: of the two, the Webshop will consider the earlier date.

During the refund, the Webshop uses a payment method identical to the payment method used during the original transaction, unless the Consumer expressly consents to the use of another payment method; due to the application of this refund method, the Consumer will not be charged any additional costs.

The consumer can only be held responsible for the decrease in value of the product if it occurred due to use exceeding the use necessary to determine the nature, properties and operation of the product.

5.1 The consumer is not entitled to the right of withdrawal

  • in the case of a non-pre-manufactured product that was produced by the Webshop based on the Consumer's instructions or at his express request, or in the case of a product that was clearly tailored to the Consumer,
  • -with regard to products with closed packaging, which for health protection or hygiene reasons cannot be returned after opening after delivery, (e.g. cosmetic products)
  • -with regard to the sale and purchase of audio and video recordings in sealed packaging, as well as copies of computer software, if the consumer has opened the packaging after delivery,
  • -with regard to a product or service whose price or fee depends on fluctuations in the financial market that cannot be influenced by the Webshop.

The Consumer must attach the delivery note to the goods to be returned, and must also specify the reason for the return.If the Consumer does not indicate the reason for the return, this does not mean the loss of his right of withdrawal. In case of return, return the package to the following address:

TWENTY FOUR TEASHOP Kft. - Dereglye utca 5/B, 1036 Budapest

If a question arises, the Consumer can inquire at the following contact details:

In the case of a request by post, please write on the envelope: "24Teashop Webshop" You will find the documents that can help the Consumer and the Webshop when returning them, together with the invoice, next to the shipment.

If you have any questions regarding the right of withdrawal, please contact the Webshop Operator at one of the above contacts.

6 Prices and Shipping

The price indicated next to the products in the Webshop is in HUF/euro. The shipping cost is not included in the product price. The price is the price valid at the time of ordering.

Delivery can take place in Hungary and other EU countries. The Webshop informs the Customer about the delivery times during the order process. If the delivery time specified there cannot be met, the Webshop will inform the Customer about this by email.

7 Shipping costs

7.1. The Service Provider delivers the goods ordered and requested to be delivered to your home using a delivery company, in accordance with the terms and conditions on the Delivery and Payment Terms page. t1>

If the Webshop has to deliver the order in several steps after the order for technical or logistical reasons, the delivery costs will of course only be charged once.

If the Buyer notices damage to the product or the packaging during delivery, he must request a report of the damage from the person carrying out the delivery. If the packaging or the product is visibly damaged at the time of receipt, and the damage occurred before the receipt of the goods, the Webshop ensures the return of the product free of charge. The Webshop assumes no responsibility for damage detected after receipt!

8 Warranty

8.1 Accessories Warranty 

In the event of faulty performance by the Webshop, the Customer may assert a warranty claim against the Webshop.

In the case of a consumer contract, the Buyer may enforce his warranty claims for product defects that already existed at the time of delivery of the product within a 2-year statute of limitations from the date of receipt. After the two-year limitation period, you can no longer assert your accessory warranty rights.

In the case of a contract concluded with a non-consumer, the holder may assert his warranty claims within a 1-year limitation period from the date of receipt.

The Customer may - at his or her choice - request a repair or replacement, unless the Customer's chosen request is impossible to fulfill or the Webshop would incur disproportionate additional costs compared to the fulfillment of another request. If the repair or replacement is a

The Buyer did not or could not ask for it, so he can request a proportional delivery of the compensation or the Buyer can correct the error at the cost of the Webshop, or have it corrected by someone else or - in the last case - withdraw from the contract. There is no room for cancellation due to an insignificant error.

You can switch from your chosen accessory warranty to another one, but you are obliged to bear the cost of the switch, unless it was justified or the Webshop provided a reason for it

The error must be reported to the Webshop immediately after its discovery, but no later than within 2 (two) months from the discovery of the error.

The Buyer can assert his accessory warranty claim directly against the Webshop.

Within 6 (six) months from the completion of the contract, there is no other condition for asserting the accessory warranty claim, apart from reporting the defect, if the Customer proves that he purchased the product from the Webshop (by presenting an invoice or a copy of the invoice). In such a case, the Webshop will only be released from the warranty if it disproves this presumption, i.e. it proves that the defect of the product occurred after it was handed over to the Customer. If the Webshop is able to prove that the cause of the error was caused by a cause that can be blamed on the Buyer, it is not obliged to accept the warranty claim made by the Buyer. However, after 6 (six) months from the date of performance, the Customer is obliged to prove that the defect recognized by the Customer was already present at the time of performance.

If the Customer asserts his warranty claim with respect to a part of the product that is separable from the point of view of the indicated defect, the warranty claim is not considered asserted for other parts of the product.

8.2 Product Warranty

In the event of a defect in the product (movable thing), the Buyer who is considered a consumer - according to his choice - in accordance with 8.1. can assert a right or a product warranty claim specified in point

However, the Buyer does not have the right to assert an accessory warranty claim and a product warranty claim at the same time, parallel to each other, due to the same defect. However, in the case of successful enforcement of a product warranty claim, the Buyer may assert his accessory warranty claim for the replaced product or repaired part against the manufacturer.

As a product warranty claim, the Buyer can only request the repair or replacement of the defective product, i.e. there is no possibility of monetary remedy, price reduction or cancellation, since no contractual relationship has been established between the manufacturer and the consumer, there is no contract. The Buyer must prove the defect of the product in the event of a product warranty claim.

A product is considered defective if it does not meet the quality requirements in force at the time it is put on the market or if it does not have the properties described by the manufacturer.

The Buyer can assert his product warranty claim within 2 (two) years from the date of the product being placed on the market by the manufacturer. After this deadline, you will lose this right. After discovering the defect, the Buyer is obliged to notify the manufacturer of the defect without delay. Error

An error reported within 2 (two) months of discovery

shall be considered reported without delay. The Buyer is responsible for damage resulting from the delay in communication.

The Buyer can exercise his product warranty claim against the manufacturer or distributor of the movable item (Webshop).

The Civil Code pursuant to this, the manufacturer and distributor of the product are also considered manufacturers.

The manufacturer, distributor (Webshop) is only released from its product warranty obligation if it can prove that:

  • the product was not manufactured or marketed as part of its business activities, or
  • the defect was unrecognizable according to the state of science and technology at the time of placing it on the market or
  • the defect of the product results from the application of legislation or mandatory official regulations

It is sufficient for the manufacturer, distributor (Webshop) to prove one reason for exemption.

9 Warranty

Regarding the mandatory warranty for consumer goods, see Act 151/2003 on the mandatory warranty for certain durable consumer goods. (IX. 22.) Government decree contains regulations. The (objective) scope of the decree only applies to the products sold within the framework of the new consumer contract concluded in Hungary and listed in the annex to the decree.

The starting date of the warranty is the day of handing over the product to the Customer, or if the Webshop or its representative performs the commissioning, the day of commissioning. The Webshop validates the warranty card attached to the product when the product is delivered to the Customer.

The defect is not covered by the warranty if its cause occurred after the product was handed over to the Buyer, for example, if the defect

  • unprofessional commissioning (unless the commissioning was carried out by the Webshop or its agent, or if the unprofessional commissioning can be traced back to an error in the user management instructions) improper use, ignoring the instructions in the user management instructions, improper storage, improper handling, vandalism,
  • elemental damage, caused by a natural disaster.

In the case of a defect covered by the warranty, the Buyer

  • you can primarily - at your choice - demand repair or replacement, unless it is impossible to fulfill the chosen warranty claim or if it is the other way for the Webshop

compared to fulfilling a warranty claim, it would result in disproportionate additional costs, taking into account the value represented by the product in flawless condition, the gravity of the breach of contract and the harm caused to the Consumer by fulfilling the warranty claim.

  • if the Webshop did not undertake the repair or replacement, within the time limit corresponding to this obligation, it cannot comply with the interests of the Customer, or if the Customer's interest in the repair or replacement has ceased, the Customer - at his option - will pay the purchase price you can request proportional delivery, you can correct the error yourself at the cost of the Webshop or have it corrected by someone else, or you can withdraw from the contract. There is no room for cancellation due to an insignificant error.

The repair or replacement must be carried out within an appropriate time frame, taking into account the characteristics of the product and the intended use expected by the Buyer, while protecting the interests of the Buyer. The Webshop must endeavor to carry out the repair or replacement within a maximum of 15 (fifteen) days.

The part of the repair time during which the Consumer cannot use the product as intended is not included in the warranty period. In case of replacement (repair) of the product or part of the product, the warranty period starts again for the replaced (repaired) product (product part) and for the defect that occurs as a result of the repair.

Costs related to fulfilling the warranty obligation are charged to the Webshop

Validation of warranty

You can report your warranty or guarantee claim for the products in person at the Webshop address specified below, by email or by phone:

1036 Budapest, Dereglye utca 5/B

If a question arises, the Consumer can inquire at the following contact details:

In the case of requests by mail, please write: "24teashop.com" on the envelope. The documents that can be of help to the Consumer and the Webshop when returning can be found together with the invoice, next to the shipment.

If you have any questions regarding the right of withdrawal, please contact the Webshop Operator at one of the above contacts.

The contractual warranty does not affect the existence of warranty rights.

10 All rights reserved

The goods remain the property of the Webshop until the full payment of the purchase price. If, for any reason, the product comes into the Buyer's possession before full payment of the purchase price, he is liable to the Webshop for all damages for which no one can be obliged to compensate.

11 Payment, due, late payment 

Online bank card payment - Barion Payment Zrt. provides convenient and secure online payment for our online store. Magyar Nemzeti Bank license number: H-EN-I-1064/2013. Bank card details do not reach our store. When paying by bank card, you will be redirected to Barion's payment page, so the payment is made directly on the page operated by them, which operates in accordance with the rules and security regulations of international card companies, and not on the website of the online store. The online store is not in possession of the data, number or expiration date of your card or the underlying account in any form, and cannot gain insight into it.

For home delivery, you can settle your debt with a bank card or with cash. The cash on delivery fee is HUF 290.


The Operator of the Webshop reserves the right to exclude certain payment methods in some cases, or ask for a quote in advance.

12 Contact

The Buyer may report any questions or complaints to one of the following contacts:

1036 Budapest, Dereglye utca 5/B

If requesting by post, please write "24teashop.com" on the envelope

13 Legal Enforcement Options 

13.1 Complaints

The Customer may submit consumer objections regarding the product or the activities of the Webshop at the previously provided contact details.

The Webshop will remedy the verbal complaint immediately, if it has the opportunity to do so. If it is not possible to remedy the verbal complaint immediately, due to the nature of the complaint, or if the Customer does not agree with the handling of the complaint, the Webshop will record a report of the complaint - which it will keep for five years, together with the substantive response to the complaint - which will be sent to the Customer delivered electronically.

The Webshop will respond to the complaint received in writing within 30 (thirty) days. According to this contract, the measure means mailing.

If the complaint is rejected, the Webshop will inform the Customer of the reason for the rejection.

13.2 Other remedies

If any legal dispute between the Webshop and the Customer is not settled during negotiations with the Webshop, the Customer may initiate court proceedings, and in the event of a consumer dispute, the following legal enforcement options are open to the Customer:

  • Filing a complaint with the consumer protection authority,
  • Initiation of conciliation board procedure

In the application of the rules applicable to the Conciliation Board, a consumer is also a non-governmental organization, church, condominium, housing cooperative, micro, small and medium-sized enterprise under a separate law who buys, orders, receives, uses, makes use of goods, or trades in relation to the goods recipient of communication, offer

14 Privacy

You can find the privacy regulations of the Webshop here:

15 Unilateral modification of the General Terms and Conditions 

The Operator of the Webshop is entitled to unilaterally modify these General Terms and Conditions at any time. The amended provisions apply to orders placed after entry into force.

The Operator of the Webshop reserves the right to make any changes or corrections to the Webshop at any time, without prior warning, and to move the Webshop under a different domain name.

The date of entry into force of these General Terms and Conditions: 04/25/2021

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